TTY customers: Contact Microsoft at (800) 718-1599, Monday through Friday, 5:00 A.M.In the United States and Canada, you can reach the Microsoft Supplemental Parts team at the contact numbers that are listed here: Product media exchanges (CDs for DVDs or DVDs for CDs).Replacements for Microsoft software or hardware.If you are in North America, the Microsoft Supplemental Parts team can help you obtain any of the following: We suggest you send the device back to your local ASUS Service Center for further examination/repair.You could contact Microsoft and order replacement Windows 7 media: Note : If error pops up during the process of restore factory setting (e.g stuck at 50%.) and caused recovery failure, it results from the damage in recovery partition. This is the last screen in the sequence before the restore process begins.

After clicking this, system will downgrade to Windows 8.1.Īccording to your need, select the appropriate option.Īccording your need, select the appropriate option. * Systems upgraded only from pre-installed Windows 8.1 on a PC with an ASUS recovery partition, you can see the option 'Res tore factory settings '. It also reinstalls the version of Windows that came on this PC.Ĭlick 'Recovery' then select 'Reset this PC'. After clicking this, system will downgrade to Windows 8.1.Īccounts, files, settings, ASUS customizations and Windows Store apps will be removed. If you cannot find the option, it is normal because the specific set of choices available to customers depends on their path to get to Windows 10.įor example: Systems upgraded from pre-installed Windows 8.1 on a PC with an ASUS recovery partition, you can see 'Res tore factory settings '. Windows 10 - How to restore the system to factory default settings?

How to factory reset laptop